Accessible customer service is not about ramps or automatic door openers. It’s about understanding that people with disabilities may have different needs.
ADBRO Forming is committed to developing and putting in place a policy that outlines how we will provide services to clients and suppliers with disabilities. We always put the client first letting the principles of independence, dignity, integration and equality of opportunity guide us.
Accessible client service is often about finding ways around barriers faced by our clients. Ensuring our staff know what’s expected of them when they communicate with clients with disabilities help us deliver accessible customer service.
A good way to learn about barriers that exist in our workplace is to collect comments from our clients and employees with disabilities. We invite them to give feedback on how we provide accessible client service.
ADBRO Forming is committed to communicating an ongoing awareness of the ‘Accessibility for Ontarians with Disabilities Act, 2005’ to its staff to foster an environment of inclusion and sensitivity.